Our return and exchange policy lasts 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

There are certain situations where only a partial refund is granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

EXCHANGES (IF APPLICABLE)

We replace an item if it is defective or damaged. If the item is not your size, you will be charged an 8 euro restocking fee. Be sure to consult the size charts for each product you purchase.

If in this case you wish to exchange it for the same item, send us an email to: sweaterdesigncontact@gmail.com

REFUNDS (IF APPLICABLE)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item.

We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at sweaterdesigncontact@gmail.com

NON-REFUNDABLE ITEMS

The list of non-refundable items will be updated and will be cited in this section later.

SHIPPING

To return a product, Please contact us first by email at sweaterdesigncontact@gmail.com .

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to ensure you receive your items safely.