GENERAL CONDITIONS OF SALE
GENERAL CONDITIONS OF SALE
Last updated date: [02/27/2025]
This site, accessible at the URL: (the “Site”), is published by:
(Hereinafter referred to as the “ Operator ”).
The Operator can be contacted at the following email address: sweaterdesigncontact@gmail.com
Article 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS
The general conditions of Sale (the “ General Conditions of Sale”) ", or the " GTC ") are applicable exclusively to the online sale of products offered by the Operator on the Website.
The General Terms and Conditions are made available to customers on the Site where they can be consulted directly and can also be communicated to them upon simple request by any means.
The General Terms and Conditions are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, having read and accepted them before placing an order. Validation of the order by its confirmation constitutes acceptance by the buyer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the Operator.
Article 3 – DESCRIPTION OF PRODUCTS
The Site is an online sales site for physical products (hereinafter the “ Product(s) ”) open to any natural or legal person using the Site (the “ Customer ”).
The Products presented on the Site are each the subject of a description and may have reviews imported from other platforms selling the same product (established by the supplier or accessible on the manufacturer's site by a link on the Site) mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document. The instructions for use of the Product, if it is an essential element, appear on the Site or are at the latest sent upon delivery. The Products comply with the requirements of French law in force.
The Customer remains responsible for the terms and consequences of his access to the Site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain his responsibility. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.
The Customer acknowledges having verified that the computer configuration he uses is secure and in working order.
Article 4 – ORDERS
The Operator strives to ensure optimal availability of its Products. Product offers are valid while stocks last.
If, despite the Operator's best efforts, a Product proves to be unavailable after the Customer's order, the Operator will inform the Customer by email as soon as possible and the Customer will have the choice between:
- the delivery of a Product of a quality and price equivalent to that initially ordered, or
- reimbursement of the price of the Product ordered no later than thirty (30) days from payment of the sums already paid.
It is agreed that apart from the reimbursement of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to it.
Except for any contrary mention appearing in these General Conditions and without prejudice to the right of withdrawal provided by applicable law, the Customer's orders are firm and final.
When placing an order, the Customer must select the chosen Products, add them to his basket by indicating the selected Products and the desired quantities. The Customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it.
The Customer undertakes to read the General Terms and Conditions of Sale then in force before accepting them and to confirm the terms and any delivery and withdrawal costs prior to payment of his order. Confirmation of the order entails acceptance of the General Terms and Conditions and forms the contract.
A copy of these General Conditions as accepted by the Customer will be sent to the Customer by e-mail at the time of confirmation of his Order so that the latter can refer to it.
The contractual information relating to the order (including in particular the order number) will be confirmed by e-mail in good time and at the latest at the time of delivery. The Operator strongly advises the Customer to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Customer in the “my account” area. The Operator also advises the Customer to print and/or archive this invoice on a reliable and durable medium as proof.
Any email sent to the Customer as part of an order will be sent to the email address that the Customer uses to identify themselves in their customer area.
The Operator reserves the right not to validate the Customer's order for any legitimate reason, in particular in the event that:
- The Customer would not respect the General Conditions in force at the time of his order;
- The Customer's order history shows that amounts remain due under previous orders;
- One of the Customer's previous orders is the subject of a dispute currently being processed;
- The Customer has not responded to a request for confirmation of his order that the Operator sent to him.
The Operator archives the contracts for the sale of Products in accordance with applicable legislation. By making a request to the following address sweaterdesigncontact@gmail.com , the Operator will provide the Customer with a copy of the contract that is the subject of the request.
Any modification of the order by the Customer after confirmation of the order is subject to the agreement of the Operator.
The information provided by the Customer when placing the order (in particular name and delivery address) is binding on the Customer. Thus, the Operator cannot be held liable in any way in the event that an error when placing the order prevents or delays delivery/delivery.
The Customer declares that he has full legal capacity to enter into a commitment under these General Conditions.
Registration is open to capable adults and minors provided that they are supervised by a parent or guardian with parental authority. Under no circumstances is registration permitted on behalf of third parties unless you are validly authorized to represent them (e.g. a legal entity). Registration is strictly personal to each Client.
In the event of a breach by the Customer of any of the provisions hereof, the Operator reserves the right to terminate the account of said Customer without notice.
Article 5 – PAYMENT TERMS AND SECURITY
The Customer expressly acknowledges that any order placed on the Site is an order with payment obligation, which requires the payment of a price against the supply of the Product ordered.
In any event, the Operator reserves the right to check the validity of the payment, before dispatching the order, by all necessary means.
The Operator uses the online payment solution Shopify Payments .
Orders can be paid using one of the following payment methods:
- Payment by credit card. Payment is made directly on the secure banking servers of the Operator's bank, the Customer's bank details do not pass through the Site. The bank details communicated during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these details are not accessible to third parties.
The Customer's order is recorded and validated upon acceptance of payment by the bank.
The Customer's account will be debited with the corresponding amount only when (i) the details of the bank card used have been verified and (ii) the debit has been accepted by the bank that issued the bank card.
Failure to debit the amounts due will result in the immediate nullity of the sale.
The bank card may be refused in particular if it has expired, if it has reached the maximum spending amount to which the Customer is entitled or if the data entered is incorrect.